The quality of our soundbox is managed and measured at the highest level– including material selection, manufacturing, QC testing, field performance, and direct customer feedback – to ensure we meet your high expectations. If your soundbox does not work when it arrives, contact customer service at connect@exceptionalheroes.com.

To err is human, so we know that accidents can happen; if your soundbox is damaged, lost, got wet, whatever the case, you may purchase a replacement soundbox- inquire for the cost through our customer services at connect@exceptionalheroes.com.