Exceptional HEROES™ are comforting friends created as a personal therapeutic companion to hug, engage, calm the mind through physical interaction. Unfortunately, in the wake of COVID-19, this means we are unable to accept returns for Exceptional HEROES™.

For any concerns or to cancel your order anytime before processing, you can reach us directly at connect@exceptionalheroes.com.

Regrettably, we can’t cancel orders that have already been shipped or processed.