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The world of mental health evolves constantly. Exceptional HEROES™ evolves with it.

The fabrics and materials that make up your HEROES™ are machine washable, but we DO NOT recommend placing them in the washing machine or machine dryer. If you choose to machine wash/dry your HERO, bear in mind that our devices are quite heavy, so we suggest placing them in a full load of items such as towels or blankets. Make sure you choose cold wash with a delicate setting and don’t overload your washing machine. Additionally, you must remove the soundbox, the collar, and the vest before any cleaning.

We suggest that you spot clean your device instead. Use a slightly damp microfiber cloth and a small amount of mild dish soap to wipe your device and remove dirt or stains.  The feel and the look of the fabric may change after immersion in water or in the area your HERO was spot cleaned.

*FUN FACT-  You can make sure your Exceptional HEROES™ stay soft and plush after its “bath” through fun, therapeutic grooming. Use a 100% boar bristle brush while air-drying your device.

Please note: washing and drying do contribute to the increased wear and tear of your Exceptional HEROES™.

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