What is the return policy for Exceptional HEROES™?
Exceptional HEROES™ are comforting friends created as a personal therapeutic companion to hug, engage, calm the mind through physical interaction. Unfortunately, in the wake of COVID-19, this means we are unable to accept returns for Exceptional HEROES™. For any concerns or to cancel your order anytime before processing, you can reach us directly at connect@exceptionalheroes.com. […]
How do you prepare Exceptional HEROES™ for packaging and shipment?
Each device is placed in a UV sterilizer and disinfection cabinet before packaging, which kills 99.9% of germs and bacteria. Packaging is handled in a cleanroom built in compliance with ISO guidelines – this is how we avoid any contamination. Each unit is shipped in a sealed tamper-evident bag. This makes Exceptional HEROES™ suitable for […]
Where do Exceptional HEROES™ ship?
We are proud to announce FREE DELIVERY of Exceptional HEROES™ anywhere in the contiguous United States! We ship to every U.S. address, including military APO and FPO destinations using UPS Shipment. Additional fees for Alaska and Hawaii, as well as worldwide delivery costs, will be calculated on checkout.
When will I receive my Exceptional HEROES™?
Due to our relying on our Kickstarter patrons, we can only make relatively small exclusive batches just for you! Visit our Kickstarter page to secure your early delivery and get the very first Exceptional HEROES™ devices this year. As more people join us on our exciting journey, we will keep you posted on further options. […]
How can I help bring more Exceptional HEROES™ to the world?
We are currently on a fundraising stage, so your Kickstarter donation will be appreciated. If you are interested in supporting and donating, please drop us a line at connect@exceptionalheroes.com
Where can I purchase Exceptional HEROES™?
You can currently order our devices on Kickstarter or in the Shop section of our site.
What is your price policy?
Our goal is to deliver affordable mental and emotional wellness support to everyone, everywhere. Exceptional HEROES™ can be used instead of multiple therapeutic devices – such as a soundbox, stress balls, weight blanket, etc. This is how we make sure we provide multiple therapeutic effects for a reasonable price. At the same time, serving mental […]
Where are Exceptional HEROES™ made?
Assembly, quality assurance, and packaging are all handled in our flagship facility in Goodyear, Arizona. That’s where we produce the collars for essential oil diffusion too. Skins and other components are sourced both locally and from checked and certified vendors from South Korea and China.
Will there be more Exceptional HEROES™?
Our business development team is constantly working on expanding the product range. We model Exceptional HEROES™ after real-life service animals, so currently we’re looking into enriching the Exceptional HEROES™ family with a mini potbelly pig, Miss Masiel, and many others.
What materials give Exceptional HEROS™ its realistic feel?
The coating of Exceptional HEROES™ devices is made from high-quality polyester fibers called minky, which gives them a plush, fur-like texture. The evenly distributed weight also adds to the realistic feel of our products.
