Who do I contact if I have questions about my Exceptional HEROES™?
For questions about your Exceptional HEROES™ purchased in the United States, please contact connect@exceptionalheroes.com. Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (Mountain Standard Time)
Can I sleep with my Exceptional HEROES™?
We do not recommend sleeping with Exceptional HEROES™ as they can be too heavy for a child or person that is fragile and may not have the strength to move or push away. The inability to move the weighted device could lead to suffocation, which is why we do not recommend. While Exceptional HEROES™ are […]
Can I use a travel deluxe vest on my real pet?
No, the vest is specifically designed for use with Exceptional HEROES™ devices. Do not use them on any real-live pets – this can be dangerous.
Why do Exceptional HEROES™ have a warning for adult supervision?
Our devices have multiple functions, which, if not used properly, may pose a danger. The main one is choking hazards from packaging, microbeads, or soundbox. Learn more about the use cases of Exceptional HEROES™ in our creator’s blog. See Instructions For Use: NOTICE OF RISK!
Is there an age restriction for Exceptional HEROES™?
Yes, our devices are recommended for children age 6 years old and up. Learn more about using Exceptional HEROES™ safely in the Instructions For Use link at the bottom of the website.
Are Exceptional HEROES™ hypoallergenic?
Yes, our devices are hypo-allergenic, non-toxic, BPA, and latex-free.
Is there medical evidence behind the benefits of Exceptional HEROES™ products?
Yes, we created Exceptional HEROES™ as a product backed by science and mental health expertise. Visit our Health benefits page to learn more about how specific therapeutic components affect cognitive and emotional state.
Is there an instruction manual on ways to use the Exceptional HEROES™?
We are currently working on a downloadable Instructions For Use manual. However, learn more about the use cases of Exceptional HEROES™ in our creator’s blog.
Are Exceptional HEROES™ durable?
We intently designed Exceptional HEROES™ for durability. We worked with experts on materials and needlework to select only the highest grade of fabrics, the strongest threads, and seams. With proper care, Exceptional HEROES™ devices will be your faithful companions for many years.
Shelby is too heavy. Can I exchange it for Monroe?
No. Sadly, the current COVID-19 situation forces us to be very strict about our returns and exchanges. We can’t give a device that has already been used to another customer, so no exchanges of fully functional devices are accepted.
