Who do I contact if I have questions about my Exceptional HEROES™?
You can reach us at connect@exceptionalheroes.com. Our team responds promptly during business hours: Monday through Friday, 9 AM–4 PM PST. For more information, view our Tear Sheets: Supporting Autism and Intellectual / Development Disabilities
Can I sleep with my Exceptional HEROES™?
We do not recommend sleeping with your Exceptional HEROES™. While the devices are designed with safety in mind, their weight could pose challenges for individuals who may have difficulty moving or adjusting them during sleep. To ensure your safety and comfort, we suggest using Exceptional HEROES™ during waking hours only. See Instructions For Use: NOTICE […]
Can I use a travel deluxe vest on my real pet?
No, the vest is specifically designed for use with Exceptional HEROES™ devices. Do not use them on any real-live pets – this can be dangerous.
Why do Exceptional HEROES™ have a warning for adult supervision?
Our devices include multiple features that, if not used properly, may pose risks, such as choking hazards from packaging materials, microbeads, or the soundbox. For detailed guidance on safe use, visit our creator’s blog to learn more about Exceptional HEROES™ use cases. See Instructions For Use: NOTICE OF RISK!
Is there an age restriction for Exceptional HEROES™?
Yes, our devices are recommended for children age 6 years old and up. Learn more about using Exceptional HEROES™ safely in the Instructions For Use link at the bottom of the website.
Are Exceptional HEROES™ hypoallergenic?
Yes, our devices are made with hypoallergenic, non-toxic, BPA-free, and latex-free materials to ensure they are safe for a wide range of users
Is there medical evidence behind the benefits of Exceptional HEROES™ products?
Exceptional HEROES™ are designed with therapeutic techniques backed by science to support emotional regulation and cognitive well-being. Learn more on our Health benefits page
Is there an instruction manual on ways to use the Exceptional HEROES™?
We are currently working on a downloadable Instructions For Use manual. However, learn more about the use cases of Exceptional HEROES™ in our creator’s blog.
Are Exceptional HEROES™ durable?
Exceptional HEROES™ are crafted with precision and durability in mind. We partnered with industry experts to source premium-grade fabrics and utilize advanced stitching techniques, ensuring reinforced seams and robust construction. With proper care, these devices are engineered to provide long-lasting performance and reliability.
Shelby is too heavy. Can I exchange it for Monroe?
No. Sadly, the current COVID-19 situation forces us to be very strict about our returns and exchanges. We can’t give a device that has already been used to another customer, so no exchanges of fully functional devices are accepted.
